Ascaso Steel Duo PID Plus Espresso Machine

The Ascaso Steel Duo PID Plus heats up quickly, typically in just a few minutes, thanks to its dual thermoblock system. However, for optimal espresso extraction, it's recommended to pre-heat the portafilter for about 30 minutes.

While the included tamper may not be ideal, the Ascaso Steel Duo PID Plus is compatible with 58mm tampers. Many users recommend upgrading to a precision tamper like the Normcore spring tamper for a better fit and improved puck preparation.

The steam pressure on the Ascaso Steel Duo PID Plus is generally sufficient for milk frothing, though some users note it's similar to less expensive machines. It features a non-burn steam wand with an auto-purge function and comes with both 1-hole and 3-hole steam tips for versatility.

Yes, the Ascaso Steel Duo PID Plus offers extensive programmability, including PID temperature control for both coffee and steam, adjustable pre-infusion (0-5 seconds), and volumetric dosing for consistent shot volumes. The digital multifunction display allows for easy adjustments and provides extraction statistics.

You can reach our customer service team at baristadelight@gmail.com. We typically respond within 24 hours on business days and offer support in multiple languages. Whether you have questions about orders, products, or need brewing advice, our team is here to help you with any concerns.

Absolutely! We take your privacy and security seriously. All personal information and payment details are encrypted and processed through secure connections. We never store your payment information on our servers and comply with all EU data protection regulations. Your information is only used to process your orders and provide customer support.

We offer a comprehensive 2-year warranty on all products, covering manufacturing defects and normal wear. This warranty is handled directly through us - no need to contact the manufacturer. We also provide ongoing customer support during the warranty period to help with any questions or concerns.

Absolutely! We provide ongoing customer support for all our products. Whether you need brewing advice, troubleshooting help, or maintenance tips, our team is here to help. We typically respond within 24 hours and offer support in multiple languages. Contact us at baristadelight@gmail.com anytime.

Yes! We offer free exchanges within 14 days of delivery, as long as the item is unused and in original packaging. Simply contact our support team at baristadelight@gmail.com and we'll arrange the exchange. We want you to be completely happy with your purchase.

Most EU orders arrive within 2-5 business days. Germany and Austria are typically 1-3 days, while other EU countries take 3-5 days. Switzerland takes 2-4 days. We process orders within 24 hours and send tracking information immediately when your order ships.

Free shipping is available on orders over €100 for most EU countries. This applies to Germany, Austria, Italy, France, Netherlands, Belgium, and most other EU destinations. Switzerland has a flat €35 shipping rate regardless of order value. The free shipping threshold is automatically calculated at checkout.

Yes! You'll receive detailed tracking information via email as soon as your order ships. This includes the tracking number and direct links to follow your package's journey. You can track your order in real-time from pickup to delivery. We use reliable carriers like DHL and local postal services.

We accept all major payment methods including credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through encrypted connections. You can choose your preferred payment method at checkout for a smooth and safe transaction.

We ship to all EU countries, Switzerland, and the UK. This includes Germany, Austria, France, Italy, Netherlands, Belgium, Spain, Poland, Czech Republic, and many more. Shipping costs and delivery times vary by destination. You can see exact shipping costs for your location at our shipping policy.