How can we help?

Many questions are answered quickly. If not, write to us – we reply personally, usually within 24 hours on working days.

Quick answers

Where is my order? You will find the tracking link in your shipping email and in your customer account. Track your order → Send something back Within 14 days. Free from Germany – you create the label in your customer account. Start a return → Something is broken 2-year warranty, handled directly by us. Photos help us sort it out quickly. Warranty → Shipping & delivery times Germany 2–3 working days, free from €100. Switzerland approx. 4 working days, all duties included. Shipping info →

Write to us

The more precisely you describe your request, the faster we can help. For orders, please include your order number.

Response time
usually within 24 hours on working days
Address
LMS TradeHub
Brückes 76
55545 Bad Kreuznach

You can simply email us photos after we reply.

We only use your details to handle your request. More in our privacy policy.

Frequently asked questions

Can I still change my order?

Write to us as soon as possible. As long as your order has not shipped yet, we can usually still change something.

Which payment methods are available?

PayPal, Klarna, credit card, Apple Pay, Google Pay and Shop Pay.

Do you ship abroad?

Currently to Germany and Switzerland.

Can I get spare parts for my device?

Yes, for Bialetti, Hario, Comandante, Gaggia, Fellow, AeroPress and Baratza – including older models. You will find them all under Spare parts.