Acaia Pearl Smart Scale

While the Acaia Pearl is designed to be durable and withstand splashes from coffee brewing, it is not completely waterproof. Care should be taken to avoid submerging the scale or exposing it to excessive water to ensure its longevity.

The Acaia Pearl is primarily designed for pour-over and manual brewing methods due to its size. While it can be used for espresso, its larger footprint might not fit comfortably on all espresso machine drip trays. For dedicated espresso weighing, smaller scales like the Acaia Lunar are often recommended.

The Bluetooth connectivity allows for firmware updates and access to Acaia's suite of apps, which offer advanced brewing aids, recipe sharing, and data logging. While some users find these features invaluable for perfecting their brewing technique and tracking data, others may primarily use the scale for its core weighing and timing functions.

The Acaia Pearl's higher price point reflects its laboratory-grade precision, rapid response time, durable construction, advanced features like the real-time flow-rate indicator, and long-lasting rechargeable battery. It's considered a premium tool designed for serious coffee enthusiasts and professionals who prioritize accuracy and reliability.

You can reach our customer service team at baristadelight@gmail.com. We typically respond within 24 hours on business days and offer support in multiple languages. Whether you have questions about orders, products, or need brewing advice, our team is here to help you with any concerns.

Absolutely! We take your privacy and security seriously. All personal information and payment details are encrypted and processed through secure connections. We never store your payment information on our servers and comply with all EU data protection regulations. Your information is only used to process your orders and provide customer support.

We offer a comprehensive 2-year warranty on all products, covering manufacturing defects and normal wear. This warranty is handled directly through us - no need to contact the manufacturer. We also provide ongoing customer support during the warranty period to help with any questions or concerns.

Absolutely! We provide ongoing customer support for all our products. Whether you need brewing advice, troubleshooting help, or maintenance tips, our team is here to help. We typically respond within 24 hours and offer support in multiple languages. Contact us at baristadelight@gmail.com anytime.

Yes! We offer free exchanges within 14 days of delivery, as long as the item is unused and in original packaging. Simply contact our support team at baristadelight@gmail.com and we'll arrange the exchange. We want you to be completely happy with your purchase.

Most EU orders arrive within 2-5 business days. Germany and Austria are typically 1-3 days, while other EU countries take 3-5 days. Switzerland takes 2-4 days. We process orders within 24 hours and send tracking information immediately when your order ships.

Free shipping is available on orders over €100 for most EU countries. This applies to Germany, Austria, Italy, France, Netherlands, Belgium, and most other EU destinations. Switzerland has a flat €35 shipping rate regardless of order value. The free shipping threshold is automatically calculated at checkout.

Yes! You'll receive detailed tracking information via email as soon as your order ships. This includes the tracking number and direct links to follow your package's journey. You can track your order in real-time from pickup to delivery. We use reliable carriers like DHL and local postal services.

We accept all major payment methods including credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through encrypted connections. You can choose your preferred payment method at checkout for a smooth and safe transaction.

We ship to all EU countries, Switzerland, and the UK. This includes Germany, Austria, France, Italy, Netherlands, Belgium, Spain, Poland, Czech Republic, and many more. Shipping costs and delivery times vary by destination. You can see exact shipping costs for your location at our shipping policy.